UrbanDream provides payment guidance only after shared product review, quotation approval, and staff review. Automated card-payment links are not currently the default payment route.
Last updated: 2026-07-29UrbanDream B2B
UrbanDream verified its public seller information and contact details on July 29, 2026. These policies reflect the current operating model. Automated checkout remains locked until the owner completes the final payment-policy review and provider checkout, webhook, cancellation, and refund workflows pass testing.
1. Payment instructions
Payment instructions are released in the consultation room only after quotation acceptance and staff or manager review.
During the initial operating stage, UrbanDream prioritizes reviewed manual routes such as bank transfer, invoice payment, sample fees, design or mockup fees, and preorder deposits.
Stripe, PayPal, or a domestic payment-provider checkout will be enabled only after test-mode verification, server-side amount validation, webhook-signature verification, and final refund disclosures.
2. Cancellation before payment
Before payment, quantity, delivery, packaging, design scope, and destination can be revised, or the consultation can be discontinued.
A draft quotation is not a payment request. No payment-cancellation fee applies where no payment has been made.
3. Statutory withdrawal for consumer transactions
This platform primarily supports business purchasing. Where a buyer legally qualifies as a consumer, mandatory withdrawal and refund rights apply first.
For general goods covered by Korean e-commerce law, the consumer may normally withdraw within 7 days from the legally applicable date, including receipt of the contract document or supply of the goods.
A made-to-order consumer product may be excluded from withdrawal only where production would cause substantial irrecoverable loss, the restriction is separately disclosed before payment, and the consumer gives written or electronic consent. A custom label alone does not create a blanket exclusion.
4. B2B custom work and service fees
For a business-purpose custom order, the refundable amount is assessed against the accepted quotation, artwork approval, committed materials, production start, and order-specific agreement.
Any non-refundable design, 3D mockup, or proposal-work fee is stated separately before payment and is not deducted beyond work actually performed or expressly agreed.
Before production begins, documented completed work, payment fees, and non-cancellable supplier or material commitments may be deducted and the balance refunded.
A preorder deposit or contract deposit follows the cancellation terms stated in the applicable quotation or contract.
5. Refund timing and return costs
Where statutory withdrawal applies, UrbanDream refunds the payment within 3 business days after receiving and checking the returned goods. Additional provider processing time will be communicated.
The buyer bears return shipping for a change of mind. UrbanDream bears return shipping for a confirmed defect, incorrect delivery, or supply that materially differs from the displayed or agreed description.
The return address is the registered business address or another address stated for the order. Please first provide the order number and reason to customer service.
Any tax invoice or receipt cancellation or correction is processed with the refund.
6. Defects, incorrect delivery, or quantity errors
Where a defect, incorrect delivery, or quantity error is confirmed, UrbanDream will discuss a reasonable remedy such as reproduction, supplementary shipment, or partial refund.
Product and packaging photographs, quantity details, and the receipt date help UrbanDream review the issue promptly.
Transit damage, customs delay, or damage during customer storage is assessed according to the agreed shipping terms and circumstances.
7. Payment security
UrbanDream does not store sensitive card data such as full card numbers on its servers.
When a provider is integrated, the server validates the amount against an approved quotation rather than trusting client input.
A payment webhook is not treated as confirmed until its signature and resulting status are verified and stored.
8. Returns, exchanges, and refund contact
Published contact: gusdnrlrk93@gmail.com / 010-5833-7975.
Please provide the order number, product, receipt date, reason, and relevant photographs.
Order-specific terms and the request record are reviewed against the private room, accepted quotation, and applicable law.